Frequently Asked Questions.
Is your jewellery made from real silver?
Yes, all Alencia jewellery is crafted from premium 925 sterling silver for lasting shine, elegance, and quality.
What does 925 silver mean?
925 silver means the jewellery contains 92.5% pure silver mixed with durable alloys for strength and long-lasting wear.
Will the jewellery turn black or tarnish?
925 silver may naturally oxidize over time when exposed to moisture, perfume, or chemicals, but it can easily be cleaned and restored to its original shine.
Is your jewellery suitable for daily wear?
Yes, our jewellery is designed for comfortable daily wear while maintaining a premium and elegant look.
Do you provide a certificate or authenticity proof?
Yes, All products include authenticity or quality assurance details with the packaging.
Is the jewellery hypoallergenic?
Our 925 silver jewellery is generally skin-friendly and suitable for sensitive skin.
How should I care for my silver jewellery?
Store it in a dry place, avoid direct contact with water or perfumes, and clean gently with a soft cloth after use.
Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available on eligible orders and locations.
What is your return or replacement policy?
We offer a 7-day return/replacement policy for eligible products. Products must be unused and returned in original packaging.
How do I place an order?
Simply browse our collection, add your favorite products to the cart, and proceed to checkout. Follow the payment instructions to complete your order.
Can I cancel my order?
Orders can only be cancelled before they are shipped. Once dispatched, cancellations are not possible.
Can I modify my order after placing it?
If your order has not been processed for shipment, please contact our customer support as soon as possible. We’ll do our best to assist you.
Do you sell anti-tarnish jewellery?
Our jewellery is made with high-quality finishing to maintain shine and durability with proper care.
Can I wear 925 silver jewellery in water?
It is recommended to avoid water, sweat, and chemicals for better longevity and shine retention.
How will my order be packaged?
Yes, 925 sterling silver is known for its durability, timeless appearance, and premium quality when cared for properly.
Is 925 silver good for long-term use?
Yes, our jewellery is designed for comfortable daily wear while maintaining a premium and elegant look.
Do you provide a certificate or authenticity proof?
Yes, selected products include authenticity or quality assurance details with the packaging.
Is the jewellery hypoallergenic?
Our 925 silver jewellery is generally skin-friendly and suitable for sensitive skin.
How long does delivery take?
Orders are typically delivered within the estimated timeframe mentioned during checkout. Delivery times may vary depending on your location.
How can I track my order?
Once your order is shipped, you’ll receive a staus of the order and you’ll receive a tracking link via email or SMS/WhatsApp
Do you ship across India?
Yes, we deliver to most serviceable pin codes across India.
Do you offer free shipping?
Shipping charges, if any, are displayed during checkout before payment.
What is Our return policy?
We offer a 7-day return or replacement policy for eligible products as per our Return & Refund Policy.
Can I return a used product?
No. Products must be unused, unworn, and returned in their original packaging with all accessories.
When will I receive my refund?
After your returned product passes our quality inspection, the refund will be processed to your original payment method within the applicable processing timeline.
Can I exchange my jewellery?
Eligible exchanges are available according to our Return & Refund Policy and subject to product availability.
What should I do if I receive a damaged or incorrect product?
Please contact our customer support within the return window with your order details and clear photos of the product and packaging.
Which payment methods do you accept?
We accept major online payment methods available during checkout, including UPI, debit cards, credit cards, net banking, and other supported payment options.
Is my payment secure?
Yes. All online transactions are processed through secure and encrypted payment gateways.
Are your products made of real 925 sterling silver?
Yes. All Alencia jewellery is crafted using premium 925 sterling silver.
How long does delivery take?
Orders are typically delivered within the estimated timeframe mentioned during checkout. Delivery times may vary depending on your location.
How can I track my order?
Once your order is shipped, you’ll receive a staus of the order and you’ll receive a tracking link via email or SMS/WhatsApp
Do you ship across India?
Yes, we deliver to most serviceable pin codes across India.
Do you offer free shipping?
Shipping charges, if any, are displayed during checkout before payment.
What is Our return policy?
We offer a 7-day return or replacement policy for eligible products as per our Return & Refund Policy.
Can I return a used product?
No. Products must be unused, unworn, and returned in their original packaging with all accessories.
Is my personal information safe?
Yes. We value your privacy and handle your personal information in accordance with our Privacy Policy.
Will you share my personal information with third parties?
We only share information when necessary for order fulfillment, payment processing, shipping, legal compliance, or with your consent.
How can I contact Alencia?
You can reach our customer support through the contact details provided on our website. We’re happy to assist with any questions regarding your order or our products.
Do your products come with a warranty?
Please refer to the product page or our Terms & Conditions for warranty information, if applicable.
Where can I read your policies?
You can view our Privacy Policy, Shipping Policy, Return & Refund Policy, and Terms & Conditions from the links available in the website footer.
Do you offer gift packaging?
Gift packaging may be available for selected products or at checkout, where applicable.
Does the jewellery come with a 925 authenticity certificate?
Yes, All products include a 925 silver authenticity certificate.
How will I know my order has been confirmed?
You will receive an order confirmation via email and/or SMS after placing your order.
What happens if my order is cancelled?
If your order is cancelled before shipment, any eligible refund will be processed according to our Refund Policy.
What happens if I miss my delivery?
Our delivery partner may attempt another delivery or contact you for further instructions.
Can I change my delivery address after placing an order?
Address changes are only possible before your order has been shipped.
How do I request a return or replacement?
Contact our customer support within the eligible return period, and we’ll guide you through the process.
Is your jewellery suitable for gifting?
Yes, our collections are thoughtfully designed to make memorable gifts for every occasion.
